Refund Policy š
Customer satisfaction is our number one priority and we want every customer to have a great experience with Wild. We think youāll love Wild but if for any reason youāre not 100% happy with your purchase, get in touch with us on hello@wearewild.com and a member of the team will be happy to help. Weāve outlined our refund policy below so you know exactly where you stand. If your issue isnāt covered here, send us an email and weāll do our best to help out.
1. My Wild is faulty or broken
We donāt like faulty products any more than you. We can assure you that this is very rare but if you have been unlucky enough to receive one, weāll get your item replaced or refunded right away. To arrange this, send us an email to hello@wearewild.com within 30 days of making your purchase, letting us know what the issue is. To get this resolved quickly, itās helpful if you can provide your original order number and a description or video/picture of the fault.
Once weāve sorted your issue, thereās no need to return your Wild but if you would like us to recycle your case using our TerraCycle scheme, let us know so we can give you the returns address and arrange for your postage costs to be covered (if applicable). Please donāt return faulty items before getting in touch with our customer service team or your issue may not be resolved!
2. Iāve been sent the wrong order!
Our packing team has a lot of orders to get through and very occasionally they might send out the wrong colour case or scent (weāre only human!). If youāve received the wrong order, let us know by emailing hello@wearewild.com and weāll unite you with the correct item. If possible, attach a photo of the incorrect order you have received and state the item thatās missing. Thereās no need to return the incorrect item so please keep it as a spare or pass it onto a friend who might love Wild!
3. Iām not happy with how well Wild is working on me
We want every customer to use Wild and think WOW! Whilst the vast majority do, if youāre not happy with Wild we recommend reading our blog about the Wild transition period. If you stick at Wild for a little while longer and things donāt improve, we can refund your first order. If you do encounter issues with efficacy, please email our team on hello@wearewild.com stating your original order number and the issue and weāll help arrange a refund if we cannot otherwise help. The satisfaction guarantee only applies to your initial order (i.e. case and refill bundles).
We care about the environment and encourage you not to throw your unused cases into landfill. If youāre no longer using your case, pass it onto a friend who might love Wild or ask us to help arrange a return and weāll recycle it using our TerraCycle scheme. Weāll even cover the cost of postage if applicable!
Refill packs are non-refundable and non-exchangeable due to hygiene reasons! We cannot accept returns on refill packs except when the item is faulty or in exceptional circumstances.
4. Help! Wild is hurting my pits!
Wild has been formulated to be gentle on all skin types but a small proportion find their pits just donāt agree with Wild. If youāve experienced an adverse reaction, we recommend checking out our remedies in our FAQs. If thereās no improvement, we can offer a full refund within 30 days of receiving your first order under our satisfaction guarantee, or we can help set you up with our sensitive skin range to try out. Please note, the satisfaction guarantee only applies to your initial order (i.e. case and refill bundles). To apply for a refund, drop us an email to hello@wearewild.com letting us know the issue and your original order number.
Refill packs are non-refundable and non-exchangeable due to hygiene reasons! We cannot accept returns on refill packs except when the item is faulty or in exceptional circumstances.